Complaints Book

Identification Code of this Complaints Book: LRV No.

Date of claim or complaint:

1. Identification of the claimant consumer

{Father/mother/guardian details (for cases involving minors)}

2. Identification of the contracted asset

3. Details of the consumer's complaint and order

{Claim:}Dissatisfaction related to the product, service, or attention.
{Complaint: }Dissatisfaction not related to products or services; or, discomfort regarding customer service.

I agree with the terms of my claim or complaint. See terms and conditions.

{Grades:}

A) Filing a claim does not preclude resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.
B) The supplier must respond to the claim or complaint within a period of no more than fifteen (15) business days, which is non-extendable.
C) The processing of your personal data in this Complaints Book and on this Portal is intended to properly manage your claim or complaint in accordance with the legal provisions on the matter and to keep a historical record of the cases presented in order to improve our service.

Claims Book

1. Identification of the claimant consumer

{Father/mother/guardian details (for cases involving minors)}

2. Identification of the contracted asset

3. Details of the consumer's complaint and order

{Grades:}

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